Network Technician (Installation and Repair) (Full Time)
Location: Newcastle, WY
Installs, maintains, and services telephone lines, DSL, copper and fiber cable, analog/digital/Next generation subscriber carrier systems, cable terminals, protective devices, and related equipment. Troubleshoots, analyzes, and repairs defective equipment. Installs and maintains multiline key systems, PBX’s, IT services and other non-regulated equipment. Coordinates with other departments on service installations and changes to update billing, facility and other company records. Completes all installation and repair-related forms and reports.
Essential Job Functions:
Installs new services and equipment for customers by installing copper and fiber drops, station protectors and network interface devices in accordance with company standards. Wires new systems using appropriate tools.
Maintains and repairs existing equipment by using test sets to locate and isolate line trouble. Determines necessary repairs which may include IT networks repairing copper and fiber cable, wiring, station protectors, ground connections, running new wires and replacing jacks, lids and pedestals as needed.
Installs, tests and maintains power systems and UPS for ONT, remote cabinets, and CPE equipment. Tests and replace batteries.
Installs and maintains CPE equipment like modems, switches, routers, key systems, PBX’s and other non-regulated equipment.
Repairs trouble in copper and fiber cable plant, drop wire, station wiring, and CPE. .
Works with central office to diagnose and repair trouble in access and transport carrier systems, repeaters and related equipment.
Coordinates with other departments on service installations and changes to update billing, facility and other company records. Completes all installation and repair-related forms and reports.
Responsible to communicate location to Supervisor or designated individual.
Technicians in remote areas may have to work in the switch performing provisioning, troubleshooting, DNP’s, port outs, and other day to day functions of the Central office.
Performs all other related duties as assigned by management.*
*These tasks do not meet the Americans With Disabilities Act definition of essential job functions and are usually less than 5% of time spent. However, these tasks still constitute important performance aspects of the job.
Knowledge, Skills, and Abilities:
Knowledge of basic electronic, specification sheets, and circuit diagrams.
Knowledge of Telecommunications Industry and IP digital and analog technology.
Knowledge of telecommunications plant equipment operations and maintenance.
Knowledge of computer equipment operations and maintenance.
Knowledge and understanding of the procedures for installing and maintaining PC hardware and software, telephones, wireless systems, modems, routers, network security and back up techniques.
Knowledge of company products and services.
Knowledge of company policies and procedures.
Skill in operating service equipment including various hand tools, power tools, electronic test equipment and diagnostic software.
Skill in operating various office equipment such as personal computer, various software programs, and telephone systems.
Skill in reading and interpreting maps, staking sheets, cable records and operation and maintenance instruction manuals.
Ability to communicate with co-workers and various business contacts in a professional and courteous manner.
Ability to pay close attention to detail.
Ability to evaluate, test and repair sophisticated equipment.
Ability to improve or redesign procedures for specific installation/repair problems.
Ability to effectively function as a team player.
Ability to lift a minimum of 75 pounds.
Valid Driver’s license.
State of Wyoming low voltage electrical license.
Education and Experience:
High School diploma or equivalent PLUS two years of telecommunications schooling or equivalent work experience. One to two years experience in telephone plant, construction, installation, operation and/or equipment maintenance also required.
Wage Scale for Network Technician: Ranges from low of $19.55 to a high end of$29.33.Benefits:
RT Communications has a very competitive benefit package consisting of Medical, Dental, Vision and Prescription coverage, Long Term Disability, Life Insurance, 401k with and employer contribution of 10% after one year, Sick leave, seven paid holidays, four floating holidays and vacation pay beginning at seven days the first year as well as additional benefits. Related Programs:
RT Communications, Inc (RT) is a one of Wyoming’s largest independent telecommunications companies, with headquarters in the heart of the Big Horn Basin - Worland, WY. RT provides local exchange service to 16 exchanges in Wyoming, Montana and South Dakota. In addition to its core local telecommunications services, RT provides a full array of broadband services and products. The company also offers an entire suite of Professional Services, which include Network Security, LAN and WAN Consulting, Installation, Monitoring and Management, E-Commerce Consulting, Key and PBX Sales, Hosted PBX, Home Monitoring Systems and Web Hosting. Presently, RT is in the midst of placing fiber to the home (FTTH) in several of its Wyoming exchanges including Worland, Thermopolis and Newcastle. Together, with its parent and sister companies, RT has the largest fiber footprint in the state of Wyoming.
RT is a wholly owned subsidiary of Range Telephone Cooperative of Forsyth, Montana and has two other Wyoming sister companies - Advanced Communications Technology (ACT) and Dubois Telephone Exchange (DTE).
9/8/2014Employee Start Date:
Company InformationCompany Name:
130 South 9th Street Worland, WY 82401Phone:
Contact InformationContact Person:
Laura Mocko, Human Resources ManagerPhone:
3073477000Email: [email protected]
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